Terms of service

 

(Last updated at: 2025-01-01)

Welcome to Duvet Citizen! We are a quilted clothing brand dedicated to creating timeless designs with thoughtful details and a commitment to sustainability. By shopping with us, you’re choosing carefully crafted pieces designed to bring comfort and style into your life. Below are the terms and conditions that govern your use of our website and services.

 

1. General

1.1. These terms govern your use of the website duvetcitizen.com and any purchases made through it.

1.2. By using our website, you agree to comply with these terms. If you do not agree, please refrain from using the site.

1.3. We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

 

2. Orders

2.1. All orders are subject to availability. If an item is unavailable, we will notify you and refund your payment.

2.2. Orders are confirmed only after payment is received.

 

3. Price and Payment

3.1. All prices stated on the website duvetcitizen.com are inclusive of VAT and any applicable sales taxes in the European Union.

3.2. Any additional costs, such as delivery fees, will be clearly indicated at checkout before you place your order.

3.3. Payments for your orders can be made using one of the payment methods currently offered on our website.

3.4. Please note that payment methods available on our website are provided by third-party payment service providers. The use of these services is subject to the terms and conditions of the respective payment service providers. We strongly recommend reviewing and agreeing to these terms before proceeding with payment.

 

4. Shipping

4.1. Shipping times are estimates and may vary based on the destination, time of year, and other external factors.

4.2. Customers are responsible for any applicable customs duties or taxes.

4.3. For more detailed information, please visit our Shipping Policy page.

 

5. Returns and Refunds

5.1. We offer a 14-day return and exchange policy. Items must be in original condition: unworn, unused, with tags attached, and in their original packaging.

5.2. Refunds are processed after the returned item is inspected. Please note that refunds may take additional time due to bank processing delays.

5.3. For complete details, please refer to our Returns Policy page.

 

6. Privacy Policy

6.1. We are committed to protecting your personal information.

6.2. Details about how we collect, use, and store your data are outlined in our Privacy Policy page.

 

7. Intellectual Property

7.1. All content on duvetcitizen.com, including text, images, and logos, is the property of Duvet Citizen and is protected by copyright laws.

7.2. You may not reproduce, distribute, or use any content without prior written consent.

 

8. Limitation of Liability

8.1. Duvet Citizen is not responsible for any indirect or consequential damages resulting from the use of our website or products.

8.2. Our liability is limited to the value of the purchased item.

 

9. Governing Law

9.1. These terms are governed by the laws of Poland. Any disputes shall be resolved in the courts of Poland.

 

Contact Us

For any questions about these terms, please contact us at support@duvetcitizen.com.