Refund policy

Returns

We offer a 14-day return policy, giving you 14 days from the date you receive your item to initiate a return.

To request a return, log in to your account on our website and submit a return request through the returns portal. If you made your purchase as a guest, you can still access your order by creating an account using the same email address you provided at checkout. This ensures a smooth and efficient return process.

To qualify for a return, your item must be in its original condition: unworn, unused, with all tags attached, and in its original packaging.

Damages and Issues

Please check your order upon arrival and contact us immediately at support@duvetcitizen.com if you find any defects, damages, or receive the wrong item. Include a detailed description of the issue along with any relevant photos. We’ll assess the problem promptly and work to resolve it.

 

Exceptions / Non-Returnable Items

Please note that we do not accept returns on sale items, samples, or gift cards.

 

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since your refund was approved, please reach out to us at support@duvetcitizen.com